RALEIGH, N.C. – Disaster recovery centers operated by North Carolina Emergency Management and FEMA are a source of support for Hurricane Matthew survivors. However, when a center closes, you can still get the help you need with just a phone call. FEMA will be working with the state and our other partners as long as we are needed.
Here’s how you can stay in touch with FEMA – Call us!
Call the FEMA Helpline at 800-621-3362 for voice, 711 and Video Relay Service. If you are deaf, hard of hearing or have a speech disability and use a TTY, call 800-462-7585. These toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week. Help is available in many languages.
When you call FEMA with questions or for updated information, you should refer to the nine-digit registration number you received when you applied for aid. This number is on all correspondence you receive from FEMA and is a key identifier in tracking assistance requests.
Call us if you change your address or phone number – even if only temporarily – and update that information with FEMA.
If you have questions about your National Flood Insurance Program claim, call FEMA’s Helpline at 800-621-3362 and choose option two.
You can stay in touch in other ways:
Online at DisasterAssistance.gov.
Download the FEMA Mobile App to get important information such as severe weather conditions.
Talk with FEMA’s Disaster Survivor Assistance team members. They are in several affected areas and are there to answer your questions and provide up-to-date information regarding your application status, and referrals to help fill any outstanding needs you may have. They wear identifiable clothing and carry photo identification.
For more information on the North Carolina recovery, visit the disaster Web page at fema.gov/disaster/4285; or visit the North Carolina Emergency Management website at readync.org. Follow FEMA on Twitter at @femaregion4 and North Carolina Emergency Management @NCEmergency.
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