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FEMA/State Disaster Recovery Centers Change Hours of Operation

femaRALEIGH, N.C. – FEMA/State Disaster Recovery Centers will reflect new operational hours in all North Carolina counties hosting them. Beginning Monday, Oct. 31, the new hours will be Monday through Saturday, 10 a.m. to 7 p.m. until further notice.

North Carolina residents, who suffered losses and damage as a result of Hurricane Matthew can receive help applying for federal assistance, learn about the types of assistance available, the appeals process and get updates regarding their applications at any of the DRCs operating six days a week in the impacted counties.

All DRCs are staffed with representatives from the Federal Emergency Management Agency, North Carolina Emergency Management and the U.S. Small Business Administration.

To locate a DRC nearest to you, call 800-621-3362 or download the FEMA mobile app.  If you have access to a computer, you can go online to

If you have phone and/or internet access, you may register in one of the following ways:

Online at
Call the FEMA Helpline at 800-621-3362. It is the same number if you use 711 or Video Relay Service.
Call 800-462-7585 if you are deaf, hard of hearing or have a speech disability and you use a TTY.
Download the FEMA Mobile App and apply.
Survivors requiring a reasonable accommodation such as American Sign Language interpreting, Braille large print, etc. while visiting a disaster recovery center may call the Helpline number for support. The toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week. Help is available in most languages, and information on the registration process is available in ASL at

FEMA financial disaster assistance are grants that do not have to be repaid. FEMA assistance is non- taxable and will not affect eligibility for Social Security, Medicaid or other federal benefits.

Survivors should register even if they have insurance. FEMA cannot duplicate insurance payments, but underinsured applicants may receive help after their claims have been settled.

For more information on the North Carolina recovery, visit and Follow FEMA on Twitter at @femaregion4 and North Carolina Emergency Management at @ncemergency.

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