CMRA – POSTAL CLERK Grade 9
PART-TIME POSITION
TOWN OF WHITE LAKE
General Statement of Duties
Performs customer service and related mail tasks in operating a substation post office for the Town.
Distinguishing Features of the Class
An employee in this class performs customer service tasks and clerical tasks in handling mail and related materials. Work includes collecting fees and money for mail supplies and maintaining basic records. The employee is expected to have a general understanding of the postal rules, procedures, and postal services to respond to inquiries and perform the daily functions; nonroutine questions or situations are referred to others. Specific oral and/or written instructions are available to apply to most work situations. Courtesy and tact are required in performing public contact. Work is performed under the supervision of the Town Administrator. Work is evaluated through observation, conferences, and the quality and effectiveness of work completed.
Duties and Responsibilities
Essential Duties and Tasks
Operates the Town’s post office under the direction of the Postmaster.
Assists customers with varied postal questions and issues, post office box rentals, etc.; provides information to customers on proper packing and mailing requirements; directs new customers to the main post office.
Sells stamps, calculates, and collects fees for postal boxes, mailing and packing supplies and other items sold.
Checks packages for mailing to assure wrapped properly and checks for return address, places in separate suspect mail bin.
Sorts mail upon delivery from main post office; places in proper residents’ postal boxes; accepts and processes mail in preparation of pick-up and delivery to the main post office for distribution.
Prepares and submits daily reports per postal guidelines and makes daily deposit of postal funds collected; submits quarterly reports tot the Postmaster.
Balances cash drawer daily and turns into the finance office.
Answers requests for information from customers or the public; refers customer to proper staff.
Maintains records of current customers, changes of address and special services; assists customer with filing out forwarding mail card, forward mail appropriately.
Takes and records fees or payments.
Notifies main post office of closed post office boxes.
Additional Job Duties
Performs related duties as required.
Recruitment and Selection Guidelines
Knowledges, Skills, and Abilities
Thorough knowledge of postal regulations, fees, and operational requirements.
Thorough knowledge of the Town’s postal services and residents’ boxes.
Working knowledge of filing and record keeping practices.
Skill in operation of assigned office equipment.
Skill in providing friendly courteous and tactful customer service.
Ability to communicate effectively in person and by telephone.
Ability to handle portable mail bins.
Ability to establish and maintain effective working relationships with the public, other employees, and supervisors.
Physical Requirements
Must be able to physically perform the basic life operational functions of stooping, kneeling, crouching, reaching, standing, walking, pulling, pushing, lifting, fingering, grasping, talking, hearing, and repetitive motions.
Must be able to perform medium heavy work exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
Desirable Education and Experience
Graduation from an accredited high school (or GED) and some general office clerical experience involving public contact, accounting, cashier, mail clerk activities that provides the required knowledge, skills and abilities, or an equivalent combination of training and experience.
Applications are available online at www.whitelakenc.org, Indeed or at the Town of White Lake Municipal Building. Applications will be considered as received. If applicant applies on Indeed, they must go to the Town of White Lake website and fill out an application as well before being considered for an interview. Position is open until filled. No phone calls please. The Town of White Lake is an Equal Opportunity Employer.
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