57 New Driver License Examiners to Help Improve Service at DMV Offices
ROCKY MOUNT – The N.C. Division of Motor Vehicles on Thursday welcomed 57 new driver license examiners to their ranks as part of a biannual graduation ceremony that took place at the DMV headquarters.
These 57 employees, following a five-week training program, will be deployed throughout the state to increase service levels at driver license offices. This class is in addition to 95 employees that graduated in 2022. An additional 49 examiners have been hired or are in the hiring process and will soon undergo training.
DMV Commissioner Wayne Goodwin remains focused on ways to increase the service levels at DMV offices across the state by shortening lines and wait times. The primary strategy to accomplish those goals is to add more driver license examiners. Like many industries across the country, DMV has faced a staffing shortage that has affected service levels.
“Since last June, we have added over 150 driver license examiners to offices across our great state,” said Goodwin, “but that’s not enough. We still have more work to do to attract, hire, train and keep our employees in this challenging labor market.”
Last year, in an effort to attract new employees, the division increased the starting salary for driver license examiners while existing employees received a pay increase. DMV has also implemented additional hiring and retention bonuses.
All currently posted DMV jobs can be found here. New positions may be added daily and the application periods typically last for up to a week. In some cases, multiple people can be hired from a single posting.
“As we fill more examiner position vacancies, that helps DMV meet head-on my dual goals of shorter lines and shorter wait times,” said Goodwin.
Tips to improve your DMV Experience
The Division offers the following tips for an improved customer experience:
Renew early – Don’t wait until the last minute to renew your driver license or ID card. DMV sends a reminder card to the address on file six months before the expiration date. Customers can renew at any time during this six-month window.
Renew online – In most cases, unless they renewed online last time, customers can renew their credential online.
Office visit option 1 – Make an appointment – Customers with appointments are serviced at each full-time driver license office weekdays between opening and 12 p.m. Appointments can be scheduled up to 90 days in advance at skiptheline.ncdot.gov. Don’t wait until the last minute. It is not uncommon for the earliest available appointment to be several weeks out.
Office visit option 2 – Walk-in availability – Each full-time driver license office offers service for walk-in customers only weekdays from 12-5 p.m. Part-time and express offices only service walk-in customers.
Saturday service hours – Beginning June 3, 16 driver license offices will offer services to walk-in customers only from 8 a.m.-12 p.m. through Aug. 26.
Be prepared – Check the DMV website to make sure you bring the required documentation for your desired service. One frequently forgotten item is a printed document proving liability insurance.
REAL ID – Customers have more time to get their REAL ID as the federal implementation date requiring a REAL ID to fly commercially or to visit federal, military, and nuclear facilities has been moved back to May 7, 2025.
The new examiners and their duty stations are:
Charlotte North: Samuel Alston, Betty Ingram, Scott Weidele
Winston-Salem South: Carolyn Anderson, Dominique Brown, Deontrey Terry
Huntersville: Shawniece Artis, Phyllis Kozlowski, Marshall Moore
Charlotte West: Dawn Ashley
Greenville: Michael Lafferty
New Bern: Dixie Mann, Barbara Lambert
Carrboro: Cecily Pettiford, Sheila Thorb
Sanford: Dejah Smith
Rocky Mount: Dennis Wick
Charlotte South: Anthony Beard, Melissa Bailey, Alicia Harvey
Albemarle: Teresa Booth
Asheville: Jeremy Drewry, Caroline Hart, Allison Miller, Michelle Simpson
Jefferson: Crystal Eller
Clyde: Ginger Evans
Monroe: Sandra Golden-Lewis, Parneice Lawrence
Winston-Salem North: Leah Palmer
Raleigh West: Rhonda Caracciolo, Larry Hinton
Nags Head: James Case
Fayetteville West: Tonya Gay, Kyra Royal
Wilmington North: Teri Lewis
Jacksonville: James Lucas
Greensboro West: Victoria Moore
Wentworth: Bambi Powers
Asheboro: Brandy Williams
Mount Holly: Donna Ballard, Holly Frey
Lincolnton: Claude Bentley
Marion: Tristan Gardner
Kernersville: Curtis Roling
Mooresville: Donna Sims
Raleigh East: Candice Chester
Graham: Kristie Daykin
Raleigh North: Kimothy Jones
Durham East: Sherion Jones
Roanoke Rapids: Amy Silver
Burgaw: Tosha Somersett, Cherlyn Thompson
Gastonia: Christine Holland
Forest City: Derrick Melton
Salisbury: Suncerrae Moore
Newton: Ladonna Thompson-Ross