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RALEIGH, N.C. – The deadline for registering with FEMA has passed, but that does not
mean FEMA is leaving. FEMA continues working with North Carolina Emergency
Management to help survivors and communities recover.
If you have registered for assistance, FEMA encourages you to keep in touch to track your
case or to notify the agency of changes to your mailing or email addresses or phone numbers,
and to report insurance settlements or additional damage you may have discovered since your
home inspection.
Here’s how to reach FEMA:
 Online at DisasterAssistance.gov or DisasterAssistance.gov/es (for Spanish)
 Call the disaster assistance helpline at 800-621-3362 or 800-462-7585 (TTY) anytime
from 7 a.m. to 10 p.m. seven days a week. Multilingual operators are available.
 Download the FEMA Mobile App in English and Spanish.
The application deadline for a U.S. Small Business Administration low-interest disaster loan
also has passed. For information, call the SBA Disaster Assistance Customer Service Center at
800-659-2955, email disastercustomerservice@SBA.gov, or visit SBA’s website at
sba.gov/disaster. If you are deaf, hard-of-hearing or have a speech disability and use a TTY,
call 800-877-8339.
As of Tuesday, Dec. 25, 2018:
 More than $122.6 million had been approved for 34,000 households.
 More than $354.9 million in SBA low-interest disaster loans for homeowners, renters
and business owners had been approved.
 More than 15,014 National Flood Insurance Program claims had been submitted.
 An estimated $556.3 million had been paid on approved NFIP claims.
FEMA and NCEM operated 23 disaster recovery centers, all of which are now closed. More

than 42,000 people visited the centers throughout the 34 designated counties to receive
information and advice for their recovery.
In addition, Disaster Survivor Assistance teams visited more than 113,000 homes and talked to
almost 63,000 survivors about how FEMA can help in their recovery efforts, to answer
survivors’ questions and, if needed, to help survivors register.
For more information on North Carolina’s recovery from Hurricane Florence, visit
ncdps.gov/Florence and FEMA.gov/Disaster/4393. Follow us on Twitter:
@NCEmergency and @FEMARegion4.

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