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Job Posting: Utilities & Customer Service Representative
POSITION AVAILABLE: Utilities & Customer Service Representative
SALARY RANGE: Pay Grade 13 – Depending on Qualifications
DATE POSTED: December 13, 2023
CLOSING DATE: When Filled
FLSA: Full-Time; Non-Exempt;
The Town of White Lake is seeking qualified applicants for the position of
Utilities and Customer Service. This position is responsible for maintenance of customer utility accounts; generation and mailing of utility bills; handling customer inquiries related to issues, opening and closing of utility accounts; preparing and monitoring bank drafts; preparing and verifying a variety of electronic and manual reports and records; generates work orders; and collect a variety of funds for Town fees and services. Work is characterized by multiple detailed procedural steps in the work, and the required independent knowledge of the utility billing process and computer application. Work involves public contact functions and coordination with other departments within the organizational structure.
Education: Graduation from high school is required. Management prefers a minimum of two or three years’ experience in customer service, billing and collections work. Fluency in computer skills such as Word, Excel, and
computerized accounting programs preferred.
Successful candidate will be subject to criminal background check, drug
testing, and must possess valid NC driver’s license Please complete the Town of White Lake’s online application at: https://www.whitelakenc.org/employment-opportunities under
Administration, Utilities and Customer Service Representative.
If you need more information, please call (910) 862-4800 or send an email to Human Resources at ptaylor@whitelakenc.org.
The Town of White Lake is an Equal Opportunity Provider.
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